Shipping Policy

Shipping Policy

Effective Date: June 2, 2025

We’re committed to fast, reliable shipping so you can stay on track with your tapering journey.

1. Fulfillment Timeline

Orders are usually processed within 1–2 business days (Monday through Friday). Orders placed on weekends or holidays are fulfilled the following business day.

2. Shipping Methods & Rates

We offer standard and expedited shipping within the U.S. Shipping rates are calculated during checkout and depend on your delivery location and selected method.

3. Order Tracking

You’ll receive a tracking number via email as soon as your order ships. Please allow 24 hours for tracking details to update.

4. Delivery Issues

We’re not responsible for shipping carrier delays once your package has left our facility. However, if your order is delayed or lost, contact hello@nicshift.com and we’ll do our best to help.

5. Returns & Refunds

Due to the food-grade and consumable nature of our products, we are unable to accept returns or provide refunds, even if the packaging is unopened. This ensures product safety and freshness for all customers.

That said, your satisfaction matters. If your order arrives damaged or if there’s an issue with your shipment, please email us at hello@nicshift.com and we’ll do our best to resolve it.

Effective Date: June 2, 2025

NicShift.com ("NicShift," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our programs, or make a purchase. 1. Information We Collect We collect information you provide directly, such as: Name, email address, shipping address, and payment details Responses to product quizzes, surveys, or program intake forms Interactions with our customer support or coaching services We also collect limited automatic data via cookies and analytics tools, such as: IP address and browser/device information Website usage, pages visited, and session duration 2. How We Use Your Information We use your information to: Process and fulfill orders Provide personalized product recommendations and nicotine tapering support Improve our website, services, and educational materials Communicate via transactional and (if opted-in) marketing emails 3. Sharing Your Information We do not sell or rent your personal information. We may share your data with trusted service providers (e.g., shipping carriers, payment processors, email platforms) as needed to fulfill your order or operate our website and programs. 4. Data Security We use industry-standard security measures, including secure servers and encrypted payment platforms, to protect your information. 5. Your Rights You may contact us anytime at hello@nicshift.com to request access, updates, or deletion of your data. You may also unsubscribe from marketing emails via the link at the bottom of any campaign. 6. Updates We may revise this policy from time to time. Please refer to the date above to see the most recent update.